At Celsius Finance our aim is to do our best by every client and as such will always look for ways to improve our services and ensure we act in a fair and communicative manner.

Complaints and Dispute Resolution

If you have a complaint we look to ensure we deal with it in a friendly and professional manner.

If you have a complaint the best process is as follows:

  1. In the first instance you should contact your Celsius Finance Broker directly. Email your broker or post your letter to: PO Box 1021, EAST VICTORIA PARK, WA 6981
  2. If your broker has been unable to address the complaint satisfactorily then please contact our Complaints Contact Person:
    Timothy Grose
    Postal: PO Box 1021, EAST VICTORIA PARK, WA 6981
    Tel: 08 6144 0700
    Fax: 08 6144 0701
  3.  If the complaint has still not been resolved to your satisfaction you can refer the complaint to the Credit Ombudsman Services Ltd.  Our member number is 405642:
    Credit Ombudsman Service, Case Management
    PO Box A 252, SYDNEY SOUTH, NSW 1235
    Tel: 1800 138 422
    Fax: 02 9273 8440

If you would like to make a complaint now complete the complaint submission form please Internal Dispute Resolution Procedures – Complaint Form.

To view our Internal Dispute Resolution Documentation please click here.